At COBROS GLOBALES, SOCIEDAD LIMITADA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

• Return Window: You have 30 days from the date of delivery to request a return. For customers residing within the European Union, this policy fully encompasses and extends your statutory 14-day right of withdrawal. • Item Condition: To be eligible for a return, items must be unused, unwashed, in their original packaging, and in the exact same condition as received, with all product tags attached. • Proof of Purchase: A valid receipt or proof of purchase (such as your order number and matching email address) is strictly required to process your request. • Return Authorization: To ensure your return is tracked and processed efficiently, all returns must be initiated through our support team. Packages returned to any warehouse address without prior guidance may experience processing delays.

• The following items are excluded from our standard return policy: • Any products explicitly marked as "Final Sale" or "Clearance" at the time of purchase. • Products that have been visibly used, worn, washed, damaged, or altered by the customer. • Items returned missing their original branded packaging or serial labels.

3. Return Process • Initiate Request: Please contact our support team via email with your order number, the specific items you wish to return, and the reason for the return. If an item arrived damaged or incorrect, please attach clear supporting photos. • Get Instructions: Once approved, our team will provide you with specific return shipping instructions and the authorized European fulfillment center address. • Ship the Package: Please securely pack the items and ship them back to the designated address within 7 days of receiving our authorization.

4. Return Shipping Costs • Customers are responsible for paying their own return shipping fees, unless the item arrived damaged, defective, or incorrect due to our error. • We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee or assume legal liability for items lost, misdelivered, or damaged during return transit.

5. Refunds & Processing Timeline • Inspection: Once your returned package is received at our center and passes quality inspection, we will send you an email notification confirming the approval or rejection of your refund. • Internal Processing: Approved refunds will be issued automatically to your original payment method within 3 to 5 business days from the approval date. To prevent financial fraud, refunds cannot be issued to alternative cards or bank accounts. • Bank Timeline: Per international card network (Visa/Mastercard) and banking compliance standards, please allow 3 to 8 business days for the credit to officially reflect on your bank or credit card statement, depending on your financial institution's processing speeds.

6. Late or Missing Refunds • If you have verified the approval email but have not received your refund after 8 business days, please follow these steps before contacting us: • Thoroughly review your bank account or credit card statement once more to ensure it hasn't been posted. • Contact your bank, credit card company, or card issuer directly. Internal banking systems often require a holding/clearance period before a refund is visibly posted. • If you have completed these checks and still have not received your funds, please contact our financial support desk for deep transaction tracking.

7. Damaged, Defective, or Incorrect Items • Please thoroughly inspect your package upon arrival. Any damaged, defective, or incorrect items must be reported to our support team within 7 days of delivery. Kindly provide clear supporting photos and a description of the issue for a priority resolution.