ORDERING
Do I need to have an account to order?
No, you can also place an order as a guest.
However, creating an account provides additional benefits:
- Faster checkout process
- Easily view your order status and order history
- Receive updates about new products, releases, and promotions
What if I forgot my password?
On the login page, click “Lost password?” and you will be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact our customer service team as soon as possible.
We can help update your email address, name, or shipping information when possible. However, once an order has been processed, we may not be able to modify the order details.
Are there any exchange rates?
All transactions on our website are processed in US Dollars.
If your payment card is issued in another currency, the final amount charged will be calculated according to the exchange rate applied by your card issuer or payment provider at the time of processing.
What payment methods do you accept?
We accept major payment methods, including:
- VISA
- Mastercard
- American Express
- PayPal
We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, your payment information is processed through secure payment systems.
Your information is encrypted using SSL technology and transmitted securely to our payment providers for authorization.
We do not store complete credit card information on our servers.
How do I change or cancel my order?
Once an order has been placed, we begin processing it as quickly as possible to ensure timely delivery.
If you need to modify or cancel your order, please contact us as soon as possible:
Email: service@coborsbeauty.com
We will make reasonable efforts to accommodate your request before the order has entered processing or shipping.
Once an order has been processed, packed, or shipped, it may no longer be possible to cancel or modify the order.
If a cancellation request is approved before shipment, any eligible refund will be issued to the original payment method.
Please note that this cancellation policy does not affect your statutory consumer rights, including any applicable right of withdrawal provided under applicable laws.
For customers in the European Union, consumers may exercise their statutory right of withdrawal within 14 days from receiving the goods, subject to applicable legal conditions and exceptions.
How do I set my shipping address?
Since our website operates in English, please ensure that all address information entered during checkout uses English characters where possible.
If your address contains special characters, please use the closest English equivalent to avoid delivery issues.
Can I change my shipping address after placing an order?
Please contact us immediately if you need to update your shipping address.
We will try our best to assist before your order has been processed.
Once your order has been processed or shipped, we may not be able to change the delivery address.
We recommend providing a complete and accurate residential shipping address during checkout.
When will my order arrive?
Delivery times depend on your selected shipping method and destination.
After your order has been shipped, we will send tracking information by email when available.
Please note that delivery delays may occur due to customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
HOW DO I TRACK MY ORDER?
We will send your tracking information by email once your order has been shipped.
Tracking information is generally available within 24-48 hours after shipment.
If you have not received your tracking information after your order has been shipped, please contact us:
Email:service@coborsbeauty.com
CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be combined with other offers, discounts, or promotions unless otherwise stated.
WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If you receive an incomplete order or an item is missing, please contact us as soon as possible.
Please provide:
- Order number
- Product details
- Photos of the package and received items (if applicable)
Our customer service team will review your request and assist you.
SHIPPING AND CUSTOMS
WHEN WILL MY ORDER BE PROCESSED?
Orders are processed Monday through Friday.
Orders are generally processed within 2-3 business days after payment confirmation.
After processing, your order will be shipped according to the selected shipping method.
Please note that processing times may be extended during:
- Public holidays
- Promotional periods
- High-volume shopping seasons
If you do not receive shipping confirmation within 5 business days after completing payment, please contact us.
HOW WILL MY ORDER BE SHIPPED?
Available shipping methods depend on your destination and product availability.
For detailed shipping information, please refer to our Shipping & Delivery page.
ARE THERE CUSTOMS FEES OR IMPORT TAXES?
Depending on your destination country and local regulations, additional customs duties, taxes, or import fees may apply.
Any applicable customs fees or import charges are the responsibility of the customer unless otherwise stated by applicable law.
RETURNS
HOW DO I RETURN AN ITEM?
If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order.
Please provide:
- Order number
- Reason for return
- Relevant product information
Our customer service team will review your request and provide return instructions if the return is approved.
All returned items must be unused, in original condition, and include original packaging where applicable.
For customers located in the European Union, you may have a statutory right of withdrawal within 14 days from receiving the goods, in accordance with applicable consumer protection laws.
This statutory right is separate from any additional return period we may provide.
WILL SHIPPING BE COVERED FOR MY RETURNS?
Unless otherwise required by applicable law, customers are responsible for return shipping costs and any related return expenses.
If you receive an incorrect, damaged, defective, or incomplete item, please contact us first. We will review the issue and provide an appropriate solution.
WHAT IF THE ITEM(S) I RECEIVED IS DEFECTIVE, INCORRECT, OR DAMAGED?
Please contact us within 7 days of receiving your order if you receive an item that is:
- Incorrect
- Missing
- Damaged
- Defective
Please include:
- Order number
- Photos of the item
- Description of the issue
Our customer service team will review your request and work to resolve the issue as quickly as possible.
HOW LONG IS THE RETURNS PROCESS?
Once we receive your returned item, our team will inspect and process the return.
The return process may take up to 14 business days from the date we receive the returned package.
We will send you a confirmation email once your return has been reviewed and processed.
WHEN WILL I RECEIVE MY REFUND?
Approved refunds will be issued to your original payment method.
If you paid by credit or debit card, the refund will be submitted to your card-issuing bank after the return has been approved or the cancellation request has been processed.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
If you have not received your refund after the expected processing time:
- Contact your bank or payment provider first.
- Check with your card issuer regarding pending refunds.
- Contact us if the issue remains unresolved.
Email:
service@coborsbeauty.com
WHAT ITEMS CANNOT BE RETURNED?
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons.
Examples may include:
- Products that have been used, damaged, or altered after delivery.
- Items without original packaging when packaging is required for resale.
- Personalized or customized products.
- Products excluded under applicable consumer protection laws.
Please contact our customer service team before returning any item to confirm eligibility.
CAN I RETURN AN ITEM WITHOUT CONTACTING YOU FIRST?
No.
Please contact us before sending any return.
Unauthorized returns or returns sent without prior approval may not be processed.
Once your return request is approved, we will provide the necessary return instructions.